Ordering
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** When sending hair please do not require signature for packages. **
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Some pieces are handcrafted with Sterling Silver tubing and 14k Gold. Jewelry is both eye catching and durable enough for everyday wear. There are three different braid styles to choose for some styles as well as a variety of clasps to complete your unique piece.
To order, choose a piece from the Jewelry Case and specify the color of hair provided and braid style if applicable. You can send in a piece of your own hair and choose the style you would like for a custom piece.
Requirements for custom pieces:
For Bracelets:
- The tail must be approximately 18 inches in length and a pencils width in diameter.
- Order form asks for desired finished length for the bracelet (ususally 1" larger than tight wrist measurement). If not specified, a medium (7 1/2") will be made.
For Necklaces:
- The diameter is the same as the bracelets but the length has to increase to a minimum of 24 inches in length.
All hair will be washed and conditioned upon receipt. Matted hair or overly dirty hair is unusable and will be returned. All hair must be placed in a plastic bag or container and shipped to address below.
- In some instances, mane hair can be used if it is approximately the right length
- Please or call with any questions or concerns about styles, products and pricing.
- Allow 3 to 4 weeks for custom pieces from the time PonyLocks receives the hair
- Please indicate on the order form if you would prefer Fedex (insured) delivery for $10 or USPS for $5. If USPS is chosen, PonyLocks is not responsible for lost shipments or replacements.
- Forms of payment accepted: Visa, Mastercard, Discover, Check, Certified check, or Money orders.
** Make checks payable to Ponylocks. If using a credit card you can call, email or include the credit card information along with the order. All items must be paid in full by the time it ships. **
| ** If sending a check please include $10 for Fedex delivery or $5 for USPS delivery.**
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Christmas order cutoff date for 2010 is December 4th.
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Please mail hair, order form and payment to the following address:
Pony Locks
3628 Pinkham Way
Raleigh, NC 27616
 
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** Gift Certificates Available **
for more information.
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