Please do not wear your jewelry in the shower. Repeatedly getting it wet may effect the glue and soap buildup could damage the hair

It is not recommended that jewelry is worn to the barn to wash horses or clean stalls. Repeatedly getting the pieces wet or dirty may shorten the life expectancy of the jewelry.

Please do not wear your jewelry next to a watch or another item that could fray the hair.
We do not guarantee broken hair.

You may wash your jewelry with mild soap and lay it flat to dry if needed.

Any issues with clasps or hardware please contact us by email for return authorization

PonyLocks reserves the right to not replace a piece of jewelry that shows signs of abuse or any damage not from normal wear.